Customer Feedback Surveys
Gathering customer feedback and measuring customer satisfaction is the single most effective vehicle for measuring customer loyalty, customer recommendations, and future sales!
As much as businesses like to conduct surveys, consumers do not like to take them. Surveys are perceived to be boring and intrusive on one’s personal time, particularly email surveys and telephone surveys, causing them to have notoriously low response rates. Business owners find out about what is bothering their customers or what was liked through social media in the public domain. This can prove to be painful for the business not only in terms of public relations optics but also their financial bottom line.
At CustomerPulse360 we have designed a simple approach that collects customer feedback on-the-spot, while the customer is still in the store. Business owners can pre-empt a customer from writing a poor review online by getting that feedback early and doing something about it.
Key aspects of our customer feedback survey solution
- Surveys are customized to the business
- Our survey interface is designed such that the customer spends no more than 20-25 seconds on the survey
- Surveys are conducted while the customer is still in your store, so you don’t have to chase them over email or phone
- All reporting is done in real time via our web based reporting dashboard
A nurtured lead increases sales 20 percent more than a cold lead…emails generate 50 percent more sales. In fact, smart email marketing is one of the single most effective ways to build relationships with customers.
We provide the flexibility to use our kiosks or hand held tablets to collect contact information from your customers such as their email id or mobile number. While in your store, customers can choose to sign up with you for coupons, deals, and newsletters. You have the flexibility to design your message as you like for your specific audience. Build a connection with your customer so that they’ll see the value in coming back to your store again and again.
Strengthening your relationship with your existing customer base is one of the best ways to increase sales.
Harvard Business Review.
Once your customer is in your store, you have the chance to communicate with, inform and educate them about other products and services that may be of interest to them. This is also a great opportunity to upsell.
We make this possible by providing you kiosks and our unique proprietary software that displays photos in a screen saver mode. You can take pictures of your products, your store, events, staff, or customers and upload them directly into the kiosks.
Collect Customer Reviews and ReferralsYes! People buy from people they trust.
Don’t hesitate to get in touch.